Director, Humanities and the Arts Student Success Center

first_imgCompensationClassification: Student Services Professional IVHiring Range: $5,351/month – $7,633/monthSan José State University offers employees a comprehensive benefitspackage typically worth 30-35% of your base salary. For moreinformation on programs available, please see the Employee Benefits Summary .Application ProcedureClick Apply Now to complete the SJSU Online Employment Applicationand attach the following documents: Equivalent to graduation from a four-year college or universityin a related field plus upper division or graduate coursework incounseling techniques, interviewing and conflict resolution wheresuch are job relatedFour years’ experience in progressively responsibleprofessional student services work, including experience advisingstudents individually and in groups and in analyzing and resolvingcomplex student services problems.A Master’s degree in Counseling, Education, ClinicalPsychology, Social Work, or a directly related filed may besubstituted for one year of experienceA Doctorate degree with appropriate internship or clinicaltraining in counseling may be substituted for two years’experience Master’s degree in Educational Counseling, Clinical Psychology,Social Work or directly related disciplineMinimum of five years of experience working directly in studentsuccess centersDemonstrated advising experience in the humanities and/or theartsDemonstrated working knowledge of academic/general educationrequirements, admissions and registration processes, and resourcesavailable to studentsExperience supervising students and professional staffDemonstrated ability to establish and maintain cooperativeworking relationships within a diverse multiculturalenvironment General Knowledge of principles of individual and groupbehavior, techniques used in counseling, interviewing, andinvestigation and college student development theory.Ability to determine proper techniques and actions to utilizewhile engaged with individuals behaving in argumentative orsensitive manner.Demonstrated ability to oversee projects and provide guidanceand direction for the work of others.Ability to work cooperatively in a group with diversebackgrounds, perspectives, styles and goals.Ability to maintain confidentiality and appropriately handlesensitive communications with employees and external agencies.Ability to interpret and define problems, evaluate and analyzesituations, draw valid conclusions, project various consequences,and adopt effective courses of action. Must besolution-oriented.Ability to maximize unit productivity through trainingcolleagues in use of appropriate tools. Ability to provide worklead direction.Knowledge of CSU academic policies and procedures as expressedin Title V and CSU Chancellor’s Office Executive Orders as well asthose of the SJSU, and ability to apply that knowledge toindividual situations.Ability to interpret and explain policies to various staff,students and other individuals.Ability to review and verify complex records and detailedinformation for compliance with CSU requirements, and interpretinformation from a variety of institutions, including foreigninstitutions, with differing record systems.Demonstrated knowledge of the principles, practices, and trendsof the Student Services field, and working knowledge of studentservices programs outside Humanities and the Arts. Knowledge of andsensitivity to issues related to student sub-populations,especially those which might be considered academicallyat-risk.Ability to understand the academic year and processing cyclesthat affect workflow of the departments, schools, and variousadvising centers.Must possess excellent customer service and public relationsskills and must be comfortable working and leading a team bothin-person and virtually.Strong oral and written communication skills, includingthorough knowledge of English grammar, business writing,punctuation and spelling. Ability to compose and appropriatelyformat various types of correspondence, reports andcommunications.Working knowledge of software applications such as wordprocessing, spreadsheets, database management, and the internet.Ability to use PeopleSoft and working knowledge of student successrelated applications such as GradesFirst.Ability to work irregular schedules, including evenings,weekends and until the job is completed. Job SummaryThe Student Success Center in the College of Humanities and theArts is a student support, advising, academic assistance,retention, and service-oriented unit in the Division of AcademicAffairs. Assisting students from admission through graduation, ourmission is to be the single point of entry to provide resources andnon-major related advising for new and continuing students todevelop the skills and knowledge necessary to achieve academicsuccess and graduate in a timely manner.Reporting to the Associate Dean in the College of Humanities andthe Arts, the Director of the Student Success Center (SSC) directsand supervises the employees and activities of the SSC in additionto serving in the role as lead advisor. Working independently,under limited supervision, the Director leads, develops,coordinates, implements, and assesses unit activities and advisingservices and programs to ensure academic success for all studentsin the College. The Director also provides direct advising whilecoordinating College advising services with all departments andschools in the College of Humanities and the Arts. In particular,the Director has responsibility for the day-to-day running of theCenter as well as oversight of other full time and part-timeadvisors, a full-time administrative support coordinator, and anumber of peer and graduate advisors.Key Responsibilities Preferred Qualifications Advertised: March 15, 2021 (9:00 AM) Pacific DaylightTimeApplications close:center_img Knowledge, Skills & Abilities Contribute to the service-delivery function of the College bypromoting and ensuring excellent customer service that supportsstudent success at all levels. Implement business processes foracademic year, and relay appropriate feedback to meet demands andspecified timelines.Manage the day-to-day operations of the SSC including programservices, administrative functions, and the supervision andevaluation of professional and administrative staff.Provide work-lead direction and prioritize tasks, coordinatewith the staff and College leadership to hire, train, and supervisestudent services professional and the undergraduate and graduatestudent assistants.Promote the visibility of the SSC through interaction withcampus faculty, administration, and students as well as othercolleges, departments, and student services units.Develop, implement and assess academic support programs andservices for Humanities and the Arts students. Prepare and submitregular reports on progress and status of the Center’sprogramming.Direct planning, development and implementation ofretention-related programs and initiatives, such as Sparta Camp(Freshman Orientation and registration), Spartan Experience forTransfer Students (Transfer Orientation) and Advisement, NewlyAdmitted Spartan Day and other College recruitment events andinitiatives relevant to servicing targeted populations for theCollege.Oversee daily student advising and services to assure prompt,pleasant, and accurate interaction and advising of students. Meetregularly with Associate Dean to update progress and identify needsof the Center.Manage Center budget.Provide, oversee, and assure, retention and advising (success)services consistent with CSU, SJSU, UE, and Academic Advising andRetention Services policies and procedures to ensure studentsuccess. Advising services include general education, academic andeducational planning, undeclared student advising, remedial, andprobation/disqualification, and student development seminars andworkshops. Advise students on general university policy referringstudents to other campus resources, when applicable.Resolve student issues or recommend appropriate courses ofaction related to difficult academic situations. Assist students inthe resolution of curricular, or general University relatedproblems. Working with the Center staff, assist students inimproving educational strategies (e.g., study skills, timemanagement, creating educational environments conductive forsuccess.) This includes the actual direct advising of a significantportion of students seeking services in the Student SuccessCenter.Working with the Center staff, develop written and onlinematerials to assist Humanities and the Arts students in navigatingthe University and their road to graduation. Develop, implement,utilize and maintain advising tracking systems for Humanities andthe Arts yielding periodic reports from these systems. ResumeLetter of Interest All applicants must apply within the specified application period:March 15, 2021 through March 29, 2021 . This position isopen until filled; however, applications received after screeninghas begun will be considered at the discretion of theuniversity.Contact InformationUniversity [email protected] InformationSatisfactory completion of a background check (including a criminalrecords check) is required for employment. SJSU will issue acontingent offer of employment to the selected candidate, which maybe rescinded if the background check reveals disqualifyinginformation, and/or it is discovered that the candidate knowinglywithheld or falsified information. Failure to satisfactorilycomplete the background check may affect the continued employmentof a current CSU employee who was offered the position on acontingent basis.The standard background check includes: criminal check, employmentand education verification. Depending on the position, a motorvehicle and/or credit check may be required. All background checksare conducted through the university’s third-party vendor, AccurateBackground. Some positions may also require fingerprinting. SJSUwill pay all costs associated with this procedure. Evidence ofrequired degree(s) or certification(s) will be required at time ofhire.SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS.(e.g. H1-B VISAS)All San José State University employees are considered mandatedreporters under the California Child Abuse and Neglect ReportingAct and are required to comply with the requirements set forth inCSU Executive Order 1083 as a condition of employment.Equal Employment StatementSan José State University (SJSU) is an EqualOpportunity/Affirmative Action employer committed tonondiscrimination on the basis of age, ancestry, citizenshipstatus, color, creed, disability, ethnicity, gender, geneticinformation, marital status, medical condition, national origin,race, religion or lack thereof, sex, sexual orientation,transgender, or protected veteran status consistent with applicablefederal and state laws. This policy applies to all SJSU students,faculty and staff programs and activities. Title IX of theEducation Amendments of 1972, and certain other federal and statelaws, prohibit discrimination on the basis of sex in all educationprograms and activities operated by the university (both on and offcampus). Required Qualificationslast_img